Shipping Policy

Last updated: 20250421

Thank you for supporting [Your Name or Business Name]. We take pride in carefully packaging and sending out your watercolour artwork. Please read the following policy to understand how we handle shipping and delivery.

1. Processing Time

All orders are processed within 3–5 business days. You will receive a confirmation email once your order has been dispatched.

Please note that during busy periods, processing may take slightly longer—but we’ll keep you updated every step of the way.

2. Packaging

All prints are shipped rolled and unframed, carefully packaged in a protective mailing tube to ensure they arrive in perfect condition. This helps avoid creasing, bending, and damage during transit.

Original artworks may be shipped flat or rolled depending on the size and medium used.

3. Shipping Methods & Delivery Times

We ship via Australia Post or other reputable courier services. Estimated delivery times are:

Australia (Standard): 3–8 business days
Australia (Express): 1–3 business days
International: 7–21 business days (varies by destination and customs)

Delivery times are estimates only and may vary depending on your location and external factors.

4. Shipping Costs

Shipping is calculated at checkout based on your location and order size. You will see the total shipping cost before you confirm your order.

We may offer free shipping on select orders or promotions—keep an eye on our homepage or newsletter for updates.

5. International Shipping

We offer worldwide shipping. Please note that international buyers are responsible for any customs fees, import taxes, or duties that may apply in their country.

We are not liable for delays due to customs processing.

6. Lost or Damaged Parcels

We take every precaution to package your order securely. If your parcel arrives damaged or goes missing:

Contact us within 7 days of delivery.
Provide your order number and a photo of the damage (if applicable).

We’ll work with you to offer a suitable resolution—whether that’s a replacement or refund.

7. Contact Us

If you have any questions about your order or this Shipping Policy, feel free to reach out:

Bruce Griffiths Watercolour's
Email: brucengriffiths@yahoo.com.au